We accept payment in the form of credit card:
Online Return Policy
We are happy to exchange any full price, unworn, unwashed merchandise within 7 days of receipt of your on-line purchase. All items returned for an exchange or refund must be unworn and have any original tags or packaging. After 10 days, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, candles and fragrances. Thanks for understanding.
Please email firstname.lastname@example.org
before returning or exchanging items for a Return Authorization code. We cannot issue refunds or exchanges for items returned without this code. You are responsible for any return shipping costs. V.O.D. is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.
Returns should be addressed to:
V.O.D. Boutique Returns
2418 Victory Park Lane
Dallas, TX 75219
We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday. Orders are processed from Dallas, Texas and shipped from Dallas, Texas. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. For all shipments within the U.S., buyer is given the option of FedEx Ground, Express Saver (2-3 Day), 2-Day, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Direct signature required. If you request no signature, we are not responsible in case of theft.
Taxes and Duties
Residents of Texas will pay state tax on their purchase (8.25%). International orders will be shipped via FedEx International only. Expected arrival date for international orders is approximately 5-10 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number. For international orders, a customs duty may be charged to you depending upon the country in which you reside. We are not responsible for payment of this duty.
We carry a wide range of international brands. Here is a brief conversion chart to help you in selecting the best possible fit. All sizing recommendations are based on the following charts. As always, do not hesitate to email or call us with questions.
Women's Shoe Size Chart
Women's Clothing Size Chart
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.