V.O.D. ONLINE RETURN POLICY
We are happy to exchange any full price, unworn, unwashed merchandise within 7 days of receipt of your on-line purchase.
To return an item please send an email to firstname.lastname@example.org with RETURN in the subject line. You will be provided with a return authorization number which will be associated with the transaction. The return must be received at V.O.D. within 7 days of receiving return authorization number/email. Returns are handled via email only. All items returned for an exchange or refund must be unworn and have original tags or packaging. After 7 days, all sales are FINAL. No price adjustments. All sales final on sale merchandise, markdowns, jewelry, swimwear, lingerie, books and fragrances. Thanks for understanding. You are responsible for any return shipping costs. V.O.D. is not responsible for return shipping costs or duty reimbursement in the case of international purchases.
Returns should be addressed to:
ATTN: Returns 2418 Victory Park Lane Dallas, TX, 75219
We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
Orders are processed within 48 hours of purchase, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Dallas, Texas.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email. For all shipments within the U.S., buyer is given the option of FedEx Ground, Express Saver (2-3 Day), 2 day, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Signature required.
Residents of Texas will pay state tax on their purchase (8.25%). International orders will be shipped via USPS Express Mail International. Expected arrival date for international orders is approximately 10-14 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. V.O.D. is not responsible for payment of this duty.
V.O.D. STORE RETURN POLICY
Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. All sales final on sale merchandise, markdowns, jewelry, swimwear, lingerie, books and fragrances.
We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.
We carry a wide range of international brands. Here is a brief conversion chart to help you in selecting the best possible fit. As always, do not hesitate to e-mail us with questions.
Shoe Size Chart
Clothing Size Chart
Further questions: Any further inquiries should be directed to email@example.com. We are a small boutique and very busy with customers so we are only able discuss web issues via email.
Thanks for your business!